Refunds

What this report shows, how to run it, and how to read the results.

What this report is for

The Refunds report lists the money you returned to guests over a date range you choose — what was refunded, who processed it, which item it was for, and how the money was given back. It’s the report to use when you want to review refund activity or look up a specific refund.

You can narrow it to full refunds, partial refunds, or both, and to one or more locations.

How to run the report

Set the date range, then choose any filters you need.

Setting	What it does
Start Date / End Date	The first and last day you want to include.
Refund Type	Choose Full Refund, Partial Refund, or both. A full refund returns the whole amount; a partial refund returns only part of it.
Location	Choose one or more locations. You can pick several at once.

Understanding the columns

Each row is one refunded item. Here is what every column means:

Column	What it tells you
Transaction Date	When the refund was processed.
Transaction Id	The system’s reference number for the transaction — useful for looking something up or following up.
Order Id	The order the refund belongs to.
Product Name	The item that was refunded.
Register	The register where the refund was processed.
Employee	The staff member who processed the refund.
Item Sales Price	The original price of the item before tax.
Tax Amount	The tax portion of the item.
Line Total	The item’s total, including tax.
Refund Amount	The amount recorded as refunded for the item.
Actual Refund Amount	The amount actually returned to the guest. Compare this with Refund Amount if you need to confirm what was really given back.
Refund Type	Whether the refund was Full or Partial.
Tender Name	How the money was returned (for example cash, card, or gift card).
Location	The location where the refund was processed.

Below the detail rows you’ll see a Sub Total, a Tender Breakdown (how the refunds were returned, split by tender), and a Total for the whole report. Amounts are shown as currency.

How to use it, step by step

1. Set your Start Date and End Date.
2. Pick a Refund Type if you only want full or partial refunds, and choose your Location(s).
3. Run the report and review the refunds, the Sub Total, and the overall Total.
4. Use the Tender Breakdown to see how refunds were returned (cash vs. card, and so on).
5. Use the Transaction Id or Order Id on a row to trace or follow up on a specific refund.

Good to know

• A full refund returns the entire amount; a partial refund returns only part of it. Use the Refund Type filter to focus on one or the other.
• If Actual Refund Amount differs from Refund Amount, that tells you the amount actually given back wasn’t the full recorded amount — worth a closer look.
• The Tender Breakdown is the quickest way to see how much was refunded to cards versus cash for the period.
• If a refund is missing, widen the date range or clear the Refund Type / Location filters — an overly narrow filter is the most common reason something doesn’t appear.

Tip: to reconcile what was actually returned, watch the Actual Refund Amount and the Tender Breakdown together.