Using Will Call for Tickets

For guests that have chosen to pick up their tickets at a later stage, you can use this function to keep track of the ticketing.

1. Log in to your Aluvii portal. Click on Will Call in the left hand menu.

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2. Click on Tickets.

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3. Search for the tickets using a variety of methods, including name, email, last 4 digits of the card, or the transaction ID.

4. Once you've found the correct transaction, click on the arrow to open up the details of the transaction.

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5. If the ticket has been used, it will be greyed out and show the date it was used under Consumed. However, if they can be used, you can do a variety of functions. Click on the arrow next to Action.

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6. Select the function you wish to perform.

  • Print Secondary Template: print out the ticket in the secondary template assigned. This is useful if your facility uses wristbands or passes.
  • Print Item: print the ticket in the original format
  • Consume Item: mark the ticket as used. This cannot be reversed

 

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