Tickets Created and Scanned

What this report shows, how to run it, and how to read the results.

What this report is for

The Tickets Created and Scanned report compares how many tickets were created (issued) against how many were scanned (redeemed) over a date range you choose. It’s the report to use when you want to measure ticket redemption — how many of the tickets you issued are actually being used.

You can look at it type by type, see the individual tickets, or export the data, and you can base the date range on either when tickets were created or when they were scanned.

How to run the report

Set the date range, decide which date it applies to, and choose your view.

Setting	What it does
Start Date / End Date	The period you want to look at.
Date to Filter	Choose whether the date range applies to when tickets were created or when they were scanned. This is an important choice — it changes which tickets appear.
Ticket Type	Limit to one or more ticket types. Leave blank to include all types.
Display View	Choose Browser Detail, Browser Summary, or Export (explained below).

The three views

View	What it shows
Browser Summary	Totals by ticket type — how many were created and how many were redeemed. Best for a quick overview.
Browser Detail	The individual tickets behind the totals, with creation and scan details.
Export	A layout designed for exporting the data (for example to a spreadsheet) rather than on-screen reading.

Understanding the columns

In the summary view you’ll mainly see counts by ticket type. In the detailed view, each row is one ticket. Here is what the columns mean:

Column	What it tells you
Ticket Type Name	The type of ticket.
Created	The number of tickets created (issued).
Redeemed	The number of tickets scanned (used). Comparing this to Created shows your redemption rate.
Ticket Creation Date/Time	When the ticket was created.
Scan Date/Time	When the ticket was scanned (blank if it hasn’t been used).
Scan Result	The outcome of the scan — for example accepted or denied.
Ticket ID / Ticket Barcode Number	Identifiers for the individual ticket.
Sales Price Per Ticket	What the ticket was sold for.
Source Of Ticket	Where the ticket originated.
Entrance Entitlement Name	The entrance pass or entry the ticket grants.

Amounts are shown as currency, and totals roll up at the bottom.

How to use it, step by step

1. Set your Start Date and End Date.
2. Choose Date to Filter — use “Create date” to see tickets issued in the period, or “Scan date” to see tickets used in the period.
3. Pick the Ticket Type(s) you care about, or leave blank for all.
4. Start with Browser Summary to compare Created vs. Redeemed, then switch to Browser Detail to see individual tickets.
5. Use the Export view if you want to work with the data in a spreadsheet.

Good to know

• The “Date to Filter” choice matters: filtering by Create date answers “how many did we issue?” while filtering by Scan date answers “how many were used?” — they can return very different sets of tickets.
• Comparing Created and Redeemed is your redemption rate — a low rate means many issued tickets haven’t been used yet.
• A blank Scan Date/Time means the ticket was created but hasn’t been scanned.
• Use the Export view for further analysis rather than reading it on screen.

Quick read: Created vs. Redeemed is your redemption rate. Choose “Create date” or “Scan date” depending on whether you’re measuring tickets issued or tickets used.