Ticket Group Summary
What this report shows, how to run it, and how to read the results.
What this report is for
The Ticket Group Summary report tracks batches of tickets or vouchers — how many were created, how many have been used (scanned), and how many are still outstanding — along with the value tied to each. It’s the report to use when you manage promotional tickets, vouchers, or vendor ticket programs and want to know how many are still out there and what they’re worth.
Tickets are grouped by their ticket group, so you can see each program’s totals at a glance and drill into the detail.
How to run the report
Set the dates, then use any filters to focus on the tickets you care about. All filters are optional except the dates.
Dates
| Setting | What it does |
|---|---|
| Created On or After / On or Before | Limits the report to tickets that were created within this date range. |
| Expiration Date On or After | Optional. Show only tickets that expire on or after this date — handy for finding tickets still valid going forward. |
Filters
| Filter | What it does |
|---|---|
| Ticket Group Name | Limit to one or more ticket groups (programs / batches). |
| Ticket Type Name | Limit to specific ticket types. |
| Entitlement | Limit to tickets tied to a specific entitlement (what the ticket grants). |
| Vendor | Limit to tickets from a specific vendor / supplier. |
| Complete | Yes shows fully-used tickets; No shows ones not yet fully used. Leave both to include everything. |
| Expand All Groupings | Yes opens every group automatically; No keeps them collapsed so you can expand only what you need. |
Understanding the columns
The report is grouped by ticket group. Here is what the columns mean:
| Column | What it tells you |
|---|---|
| Ticket Group Name | The group (program / batch) the tickets belong to. |
| Ticket Type Name / Description | The type of ticket and its description. |
| Vendor | The vendor / supplier the tickets came from. |
| Tickets Created | How many tickets were issued in the group. |
| Tickets Scanned | How many have been used (scanned). |
| Tickets Unscanned | How many are still outstanding (not yet used). |
| Initial Value | The starting value of the tickets. |
| Used Value | The value that has been redeemed. |
| Scanned Value | The value of the tickets that have been scanned. |
| Unscanned Value | The value of the tickets still outstanding — money still owed against them. |
| Breakage | The value of tickets unlikely to ever be redeemed (for example expired and unused). |
| Complete | Whether the ticket has been fully used. |
| Exp Date | When the ticket expires. |
| Ticket Barcode Number | The barcode identifying an individual ticket. |
| Date Most Scanned | The busiest scan date for the ticket. |
Each group shows subtotals, and amounts are shown as currency.
How to use it, step by step
- Set the “Created On or After / On or Before” dates for the tickets you want to review.
- Add filters if helpful — a specific Ticket Group, Ticket Type, Vendor, or Entitlement.
- Use the Complete filter to focus on fully-used or still-open tickets.
- Run the report and compare Tickets Created, Scanned, and Unscanned to see redemption progress.
- Check Unscanned Value and Breakage to understand outstanding liability and value unlikely to be redeemed.
Good to know
- Unscanned tickets are a liability — guests can still redeem them, so their value is money you may still owe.
- Breakage is value from tickets that likely won’t be redeemed (often expired and unused). Your finance team may recognize this differently, so check before treating it as revenue.
- Use the Expiration Date filter to separate tickets that are still valid from ones that have lapsed.
- Filtering by Vendor is useful when reconciling a specific supplier’s ticket program.
Quick read: Created vs. Scanned shows redemption progress; Unscanned Value is your outstanding liability; Breakage is value unlikely to be claimed.
Comments
Please sign in to leave a comment.