Rescheduling Session Products

Rescheduling the date and time of a session is done in the Will Call activity. 

NOTES: 

  • You can only reschedule the date and time of the same session product.  For example, if a customer originally purchased session product A and wants to change to session product B (regardless of whether or not they want to change the date and time), the purchase of session product A must be refunded and the purchase of session product B on the new date must be performed again. 
  • If there are multiple participant guests on a single transaction, all participant guests will be rescheduled together.

Rescheduling a Session Product

1.  Launch the Will Call module, click on the Sessions tab, and Transactions sub tab.

Change_the_Date_of_Purchased_Session_Product_using_Will_Call_1.jpg

2.  Select the desired Date Range on the Search Bar.  Optionally, further filter search results by typing a Customer Name or Transaction ID.  Click on the Search icon.

Change_the_Date_of_Purchased_Session_Product_using_Will_Call_2.jpg3.  Now, choose the appropriate Session Product in the search results and click on the caret icon to expand the session product details.

Change_the_Date_of_Purchased_Session_Product_using_Will_Call_3.jpg4.  Check the Waiver Checkbox to launch the Waiver modal.

Change_the_Date_of_Purchased_Session_Product_using_Will_Call_4.jpg5. Click on the Time tab to view available schedules.Change_the_Date_of_Purchased_Session_Product_using_Will_Call_5.jpg6.  Choose another date or time slot to change the schedule of the purchased session product.Change_the_Date_of_Purchased_Session_Product_using_Will_Call_6.jpg

 

 

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