Online Orders
Report Guide for Users
What this report shows, the choices you make when running it, and how to read each section.
What this report is for
The Online Orders report lists online store orders that need to be shipped, along with the guest's name, contact info, shipping address, and current shipping status. It's designed to help you manage order fulfillment.
How the report works
The report returns online orders with a shipping address on file, placed within your date range, filtered to whichever shipping status(es) you select. You can also look up a single order by its transaction ID.
The choices you make when running it
These are the settings available. Everything else is calculated automatically.
1. The time period
| Setting | What it does |
|---|---|
| Start Date | The beginning of the date range you want to report on, based on when the order was placed. |
| End Date | The end of the date range you want to report on. |
2. What to include
| Setting | What it does |
|---|---|
| Transaction ID | Optionally look up one specific order by its transaction ID. Leave blank to include every order matching your other filters. |
| Status | Choose which shipping status(es) to include: Pending, Shipped, or Back Order. All three are included by default. |
Columns on the report
| Column | Description |
|---|---|
| Transaction ID | The transaction the order belongs to. |
| Transaction Date/Time | When the order was placed. |
| Guest Name | The name on the order. Shows "Undefined" if no name could be found. |
| Email Address | The email address on the order. Shows "Undefined" if no email could be found. |
| Address / City / State / Zip Code | The shipping address for the order. |
| Status | The order's current shipping status. Shows "Pending" if no status has been set yet. |
How to read the layout
The report is a flat list, one row per order matching your filters. Only orders that have a shipping address on file are included, so in-store pickup or non-shippable online orders won't appear here.
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