Hardware 6.16 Update Frequently Asked Questions (FAQs)

How do I update?

Our support team will do the technical work for you.  You just need to do the following:

1. Book an update appointment with our support team at this link.  The update takes up to 20 minutes per computer.  We can accommodate sessions during your slower business hours or non-operating days.
2. Be physically at the computers that need to be updated at the scheduled appointment time so that you can grant our support team remote access to perform the update on those computers.

How long does the update take?

Up to 20 minutes per computer attached to POS hardware peripherals.

Is the new version better?

Yes!  The Hardware Gateway has been completely rebuilt, and you will notice right away.  Printing is faster and the connection is more stable.  The upgrade also expands compatibility to a much wider range of receipt printer hardware and supports elaborate receipt designs and layouts.