In April 2026, Aluvii released a completely redesigned version of the Hardware Gateway, the service responsible for enabling communication between Aluvii and your on-site hardware peripherals, including receipt printers, ticket printers, and cash drawers.
The version of the Hardware Gateway you are currently using will be retired soon. To avoid service interruptions, all affected computers must be updated before this deadline.
Important: This update is only required on computers that have POS hardware peripherals connected, such as receipt printers, ticket printers, or cash drawers.
What Happens If I Don't Update?
After the deadline, older versions of the Hardware Gateway will no longer be supported. As a result:
- Receipt printing will stop working.
- Ticket printing will stop working.
- Cash drawer functionality will stop working.
- Connected hardware devices may no longer communicate with Aluvii.
What are the prerequisites?
During the session, we will uninstall the legacy hardware application and install the latest version. To ensure a smooth and efficient update, please make sure of the following:
- Before scheduling an appointment, ensure that each computer is running the latest Windows updates and has a stable internet connection with no known network issues.
- Determine how many computers in your facility require the Hardware Gateway update. The update typically takes less than 20 minutes per computer.
- Have a designated staff member available to assist our Technical Support team with establishing a remote connection during the update process.
- Schedule the update during your off-peak hours or on a non-operating day to help minimize disruptions to your daily operations.
How to Update Your Hardware Gateway
The good news is that our Support Team will perform the technical work for you.
Step 1: Schedule an Update Appointment
Book an appointment with our Support Team using this link: 👉 Schedule a Hardware Gateway Update
What to expect:
- Up to 20 minutes per computer (unless your Windows OS is not up to date; this could extend)
- Available during slower business hours or non-operating days
- Performed remotely by our Support Team
Step 2: Be Available During the Appointment
At the scheduled time:
- Ensure the computer is powered on and connected to the internet.
- Be physically present at the location, or have an authorized staff member available.
- Grant remote access to our Support Team so they can perform the update.
If you have multiple computers that require the update, we can work through them one at a time during the session.
Benefits of the New Hardware Gateway
The new Hardware Gateway has been completely rebuilt to improve performance, reliability, and hardware compatibility.
Faster Printing - Experience quicker receipt and ticket printing with improved communication between Aluvii and your hardware devices.
More Reliable Connections - The updated gateway provides greater connection stability, helping reduce printing interruptions and hardware communication issues.
Expanded Printer Support - Compatibility has been extended to support a wider range of receipt printer models and configurations.
Enhanced Receipt Capabilities - The new architecture supports more advanced receipt layouts, formatting options, and custom designs.
Frequently Asked Questions
Do I need to update every computer?
No. Only computers with connected POS peripherals, such as receipt printers, ticket printers, or cash drawers, require the update.
Can I perform the update myself?
No. Our Support Team will handle the update process for you. You only need to schedule an appointment and provide access to the affected computers.
Will the update affect my business operations?
The update typically takes up to 20 minutes per computer. We recommend scheduling the update during off-peak hours to minimize any disruption.
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