Using Will Calls for Sessions

1. Log in to your Aluvii portal. Click on Will Call in the left-hand menu.

2. Click on the Sessions tab.

3. From here, search for your session using the Name or Transaction ID. Alternatively, you can also use the Start and End Date range to find your session. Toggle the view to Group Slots by Product or Group Slots by Site. If you are selling different session products ( ex., adults, children, and seniors) into the same session slot, seeing them all grouped on one site is an easy way to view it.

4. You can also click on the Refresh button to refresh the records if any new sessions were purchased since the last page load and are not showing on the screen. By clicking on the Add button, you can add customers to a session on the fly without a transaction. 

5. Click on the session record to expand the row to show more details, including each participant.

6. You can click on the Transaction ID to review the full receipt and transaction details. 

7. Clicking on the Waiver checkbox will pop up a window allow you to assign a waiver to the session.

8. If the session requires a waiver, you can attach the guest waiver to the session for verification. You can search for the waiver and double-click to attach it to the session. Once the waiver has been added, the box will show a green check mark.

9. To check the guest into the session, click on the Checked In box. Guests that have already been checked in will show a green check mark.

10. To validate any tickets assigned to the session, you can click on the Action button. Select the function you wish to perform.

• Print Secondary Template: print out the ticket in the secondary template assigned. This is useful if the customer got an online ticket but still requires a wristband or lift pass.
• Reprint Item: print the ticket in the ticket's original format
• Consume Item: this validates the ticket and marks it as used. Consumed tickets cannot be reversed
• Consume All: mark all the tickets in the transaction as consumed. 
• Print All: Prints all the tickets under the same transaction.
• Prints & Check-in All: Prints all the tickets and checks in all guests under the same transaction.

11. To validate a session that was reserved using membership, click on the Membership Action button and select the function you wish to perform:

• Print Secondary Template - if there's a secondary ticket associated with the session product, you can use this option to print the ticket.
• Consume Membership Entitlement - choose this option to consume the membership that was used for this specific session product reservation. (If this was a punch pass membership, this will deduct the scans left of that membership)
• Consume All - choose this option to consume the membership that was used for all session product reservations under this transaction ID. 
• Check-in All (Family / Guest Account) - if you want to check in all guests under that session product reservation under the same transaction ID.

12. Click on the Edit button so you can edit the session settings for a particular booked session(s).

• You can click on the Calendar icon and Times to change the date or time slot for the current booking.
• You can click the Select Product drop-down menu to change the session product.
• You can change the name of the Participant.
• Click on Save Changes to proceed.