Aluvii Customer Account Portal

The Aluvii customer portal allows you to manage your company and location information, view and pay invoices, view your subscriptions and contracts, view and update payment methods, and see and manage authorized users on your customer account.

Access your account by clicking on your profile at the top right of the Aluvii application > My Account, or you can click this link:  https://customapps.aluvii.com/my_account?

Login Page

Once you are on the Customer Account Portal page, it will require you to log in to an account. This is NOT the same login as you have in the Aluvii POS. You will then have an option to:

1. Login with username and password:  If you are a returning user and have already set a password that you remember, you can type in your username and password to login.
2. Set / reset a password:  if you are either a first-time user who needs to set a password or a returning user who has forgotten your password, you can click on “Forgot Password?” where you will be prompted to enter your email address and receive an email with a hyperlink where you can set / reset your password.

3. If you do not remember your password or do not want to type it in, you can simply click “Email Me a Login Link.” A window will open where you can enter your email address. Once submitted, you’ll receive an email with a hyperlink that when clicked will authenticate you and automatically log you in.

   

4. If you are still having problems logging in, click on the "Start a Chat with us now" option. This will launch a chat app where we can help you resolve any login issues right on the spot.

   

Company

You can find all the details about your company. You can upload your Company Logo and update your billing information.  To update any read-only information, contact accounting.

Locations

You can access your business location name and your tenant name (subdomain) to access your Aluvii Software. You can also update your location details in this tab.

Invoices

 You can view, download, or print all your invoices in this tab. 

Subscriptions

This section displays all of your active and inactive Aluvii subscriptions. You can also manage your subscriptions here, including the option to cancel an active subscription if needed.

In case you want to cancel your subscription, here's how you can do it:

1. Select the three dots (...) option on the subscription you want to cancel and then the Cancellation button.
2. Fill out the cancellation form and submit.
3. Once submitted, you will receive an email for the confirmation and the steps to cancel your merchant account to avoid charges.

Contracts

You can view, download, or print your signed contracts.

Payment Methods

This tab allows you to view, create, and delete payment methods and set your default payment method.

Contacts

Manage who in your business has access to this portal.