Processing a Partial or Full Refund for an Event Booking

Sometimes you need to refund a partial amount from a payment made on a booking. Here's how to do it:

1. First, you can offer your customer a store credit in lieu of a booking refund. This way, they can use it to pay for future bookings or purchase products in the system. Otherwise, go ahead and search for their party bookings in the Bookings module.
2. After opening the customer party booking, click on the Payment tab to view the customer's payment.

3. It is possible that the customer may have used multiple methods of payment (i.e., Cash, Credit). So for partial payment, choose the payment with the method you want to partially refund. In this example, the customer wants the amount returned to their credit card, so we choose the electronic payment type.

   IMPORTANT NOTE: If you wish to refund a Cash transaction, make sure you have an Open Till assigned to your account. To know more about how to Open/Manage a Cash Till, click here.

4. Click Return to open the refund window for that payment type. By default, the system will populate the full payment amount as the refund amount. If you would like to issue a full refund, leave this value unchanged.

   To issue a partial refund, enter a custom refund amount in the input field. The amount must be less than the original payment amount. In this example, we will process a $50.00 partial refund to the customer's credit card.

   

5. Once you click Confirm, a message will appear to indicate that the process is successful. NOTE: If there's an error after doing this process, there might be something wrong with the customer's card or bank account. We suggest you contact Cardknox Support for further assistance. 
6. Finally, to check, you will see that the refunded amount will now reflect on the payment page of the event booking.

Important Note:
For other tender payments, refunding the full amount and then taking the payment again with the same tender for the correct amount is recommended. The reason for this is that the partial refund in Party Bookings only works for credit card payments.